In what ways can companies effectively measure and track employee engagement and commitment to upholding CX values, and how can this data be used to further enhance the employee experience and overall customer satisfaction?

Companies can effectively measure employee engagement and commitment to upholding CX values through surveys, feedback mechanisms, and performance evaluations. This data can be used to identify areas of improvement, recognize and reward top performers, and provide targeted training and development opportunities. By leveraging this data to enhance the employee experience, companies can create a positive work environment that fosters employee satisfaction and loyalty, ultimately leading to improved customer satisfaction through better service delivery and engagement.