How can companies effectively measure the impact of employee engagement in utilizing customer insights to drive internal CX improvements, and what strategies can be implemented to continuously improve engagement levels?

Companies can measure the impact of employee engagement in utilizing customer insights by tracking metrics such as employee satisfaction, customer satisfaction scores, and employee participation in CX initiatives. To continuously improve engagement levels, companies can implement strategies such as regular communication and feedback sessions, recognition and rewards for employees who contribute to CX improvements, training programs to enhance skills and knowledge, and creating a culture that values employee input and collaboration. By consistently monitoring engagement levels and implementing these strategies, companies can drive internal CX improvements and ultimately enhance the overall customer experience.