How can businesses effectively measure the impact of empowering their employees to consistently deliver exceptional service and go above and beyond for customers in today's competitive market?

Businesses can measure the impact of empowering their employees by tracking customer satisfaction metrics such as Net Promoter Score or customer feedback. They can also analyze employee engagement levels and retention rates to see if empowering employees leads to higher job satisfaction and productivity. Additionally, monitoring customer loyalty and repeat business can indicate the success of empowering employees to deliver exceptional service. Lastly, conducting regular performance evaluations and setting clear goals related to customer service can help businesses assess the impact of empowering their employees in a competitive market.