How can businesses effectively measure and track the impact of their efforts to empower employees to deliver exceptional customer service, and what key metrics should they focus on to gauge success and drive continuous improvement?

Businesses can effectively measure the impact of empowering employees to deliver exceptional customer service by tracking metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and employee engagement levels. By regularly collecting and analyzing these key metrics, businesses can gauge the success of their efforts and identify areas for improvement. Additionally, tracking metrics related to employee training completion rates, average resolution time for customer inquiries, and employee turnover rates can also provide valuable insights into the effectiveness of empowerment initiatives and help drive continuous improvement in customer service delivery.