How can companies measure the success of their efforts in empowering employees to prioritize customer experience, and what key performance indicators (KPIs) should be used to track improvements in customer satisfaction and loyalty?

Companies can measure the success of their efforts in empowering employees to prioritize customer experience by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics can help determine if employees are effectively meeting customer needs and expectations, leading to increased satisfaction and loyalty. Additionally, companies can also monitor employee engagement levels, training completion rates, and feedback from customers to assess the impact of empowerment initiatives on overall customer experience.