How can leaders effectively measure and track the emotional investment of their new employees in customer experience goals to ensure they are staying motivated and engaged over time?

Leaders can measure and track the emotional investment of new employees in customer experience goals by regularly soliciting feedback through surveys or one-on-one check-ins. They can also observe employee behavior and engagement levels during interactions with customers. Providing opportunities for open communication and recognizing and rewarding employees who demonstrate a strong emotional investment in customer experience goals can help ensure they stay motivated and engaged over time. Regularly assessing employee satisfaction and turnover rates can also provide insights into the overall emotional investment of the team.