How can organizations effectively measure and track the emotional connection that employees have to their CX goals, and what strategies can they implement to address any gaps or areas of improvement in this regard?

Organizations can measure and track the emotional connection that employees have to their CX goals through regular surveys, feedback sessions, and one-on-one discussions. They can also utilize tools like employee engagement surveys and sentiment analysis to gauge emotional connection. To address any gaps or areas of improvement, organizations can focus on fostering a positive work culture, providing training and development opportunities, recognizing and rewarding employees for their efforts, and promoting open communication and transparency within the organization. Additionally, creating a sense of purpose and alignment with the organization's mission and values can help strengthen emotional connection among employees.