How can companies determine if their employees are truly emotionally connected to their CX goals and values, and what strategies can be implemented to strengthen this connection for long-term success?

Companies can determine if their employees are emotionally connected to their CX goals and values through regular feedback, surveys, and performance evaluations. To strengthen this connection for long-term success, companies can implement strategies such as promoting open communication, providing training and development opportunities, recognizing and rewarding employees who demonstrate alignment with CX goals, and fostering a positive work culture that values empathy and customer-centricity. By consistently reinforcing the importance of CX goals and values, companies can ensure that employees are motivated and engaged in achieving them.