How can companies measure the impact of their efforts to ensure that employees are consistently aligned with the company's CX values and goals beyond the initial onboarding process?

Companies can measure the impact of their efforts by regularly conducting surveys or feedback sessions with employees to gauge their understanding and alignment with CX values and goals. They can also track key performance indicators related to customer satisfaction, employee engagement, and overall business performance to see if there is a correlation with alignment. Additionally, companies can observe and analyze employee behavior and interactions with customers to assess how well they embody the company's CX values in their day-to-day work. Regular training sessions and workshops can also help reinforce and assess alignment with CX values over time.