How can businesses measure the impact of their employees' alignment with customer experience goals and values, and what strategies can be implemented to improve alignment if necessary?

Businesses can measure the impact of their employees' alignment with customer experience goals and values through metrics such as customer satisfaction scores, net promoter scores, and customer feedback. To improve alignment, businesses can implement strategies such as regular training and development programs focused on customer experience, setting clear expectations and goals for employees, and recognizing and rewarding employees who demonstrate alignment with customer experience values. Additionally, creating a culture that prioritizes customer experience and provides opportunities for open communication and feedback can help improve alignment among employees.