How can companies measure the effectiveness of their efforts in ensuring that employees are embodying and advocating for company values in customer service and within the broader community?

Companies can measure the effectiveness of their efforts by conducting regular surveys or feedback sessions with both employees and customers to gauge alignment with company values. They can also track customer satisfaction metrics and feedback to see if employees are embodying the values in their interactions. Additionally, observing employee behavior and performance against established standards and values can provide insights into their advocacy for company values. Lastly, monitoring employee engagement levels and retention rates can indicate the success of efforts to instill and promote company values within the broader community.