How can companies measure the success and impact of emotional intelligence training on their employees in terms of customer satisfaction and loyalty?

Companies can measure the success and impact of emotional intelligence training on their employees by conducting surveys to gather feedback from customers on their satisfaction levels. They can also track customer retention rates and loyalty metrics before and after the training to see if there is any improvement. Additionally, companies can analyze customer complaints and compliments to see if there are any changes in the way employees handle customer interactions post-training. Overall, monitoring customer satisfaction scores and loyalty metrics can provide valuable insights into the effectiveness of emotional intelligence training on employees.