How can companies measure the impact of emotional intelligence training programs on employee communication skills and customer satisfaction levels?

Companies can measure the impact of emotional intelligence training programs on employee communication skills and customer satisfaction levels by conducting surveys or interviews with employees before and after the training to assess changes in their communication abilities. They can also track customer feedback and satisfaction levels before and after the training to determine if there has been an improvement. Additionally, companies can analyze key performance indicators related to communication and customer satisfaction to see if there has been a positive impact from the training program.