How can businesses measure the impact of emotional intelligence training on employee performance and customer satisfaction, and what strategies can they implement to continuously improve emotional intelligence within their workforce?

Businesses can measure the impact of emotional intelligence training on employee performance and customer satisfaction by conducting surveys, analyzing performance metrics, and gathering feedback from employees and customers. To continuously improve emotional intelligence within their workforce, businesses can implement ongoing training and coaching programs, provide opportunities for employees to practice and apply their emotional intelligence skills in real-life situations, and create a supportive and inclusive work environment that encourages open communication and empathy among employees. Additionally, businesses can set clear goals and expectations for emotional intelligence development, and regularly assess and track progress towards those goals.