How can organizations effectively measure the emotional intelligence of candidates applying for customer-facing roles, and why is this trait crucial for success in such positions?

Organizations can effectively measure the emotional intelligence of candidates for customer-facing roles through behavioral interviews, personality assessments, and situational judgment tests. Emotional intelligence is crucial for success in these positions because it helps employees understand and manage their own emotions, empathize with customers, build strong relationships, and resolve conflicts effectively. Candidates with high emotional intelligence are better equipped to handle the demands of customer interactions and provide exceptional service.