How can companies ensure that their assessment methods effectively measure a candidate's emotional intelligence and empathy for a customer-centric role, rather than just their ability to perform well in a one-time interview scenario?

To ensure that assessment methods effectively measure a candidate's emotional intelligence and empathy for a customer-centric role, companies can incorporate situational judgment tests, role-playing exercises, and behavioral-based interview questions that specifically focus on empathy and emotional intelligence. Additionally, using personality assessments or emotional intelligence assessments can provide valuable insights into a candidate's ability to connect with customers on an emotional level. It is also important for companies to gather feedback from customers and colleagues who have interacted with the candidate in a real-world setting to assess their ability to demonstrate empathy and emotional intelligence consistently.