In what ways can businesses measure the success of incorporating emotional intelligence into their CRM systems and predictive analytics?

Businesses can measure the success of incorporating emotional intelligence into their CRM systems and predictive analytics by tracking customer satisfaction and loyalty metrics before and after implementation. They can also analyze customer feedback and sentiment analysis to see if emotional intelligence has improved customer interactions. Additionally, businesses can monitor key performance indicators such as customer retention rates, repeat purchases, and average order value to gauge the impact of emotional intelligence on overall business outcomes.