How can businesses measure the impact of promoting emotional intelligence in their company culture on customer satisfaction and loyalty?

Businesses can measure the impact of promoting emotional intelligence in their company culture on customer satisfaction and loyalty by conducting customer surveys to gather feedback on their experiences with employees. They can also track customer retention rates and repeat business from loyal customers to see if there is a correlation with emotional intelligence training. Additionally, businesses can analyze customer complaints and resolutions to see if employees with higher emotional intelligence are able to handle difficult situations more effectively, leading to higher customer satisfaction and loyalty.