How can organizations effectively measure and track the emotional connection that employees have to their CX goals, and use this data to improve overall customer experience strategies?

Organizations can measure and track the emotional connection that employees have to their CX goals through regular surveys, feedback sessions, and one-on-one discussions. This data can be analyzed to identify trends, areas of improvement, and opportunities for recognition and reward. By incorporating this emotional data into their customer experience strategies, organizations can create a more engaged and motivated workforce that is better equipped to deliver exceptional customer experiences. This, in turn, can lead to increased customer satisfaction, loyalty, and ultimately, business success.