How can leaders effectively measure and track the emotional connection that new employees have to the company's Customer Experience goals, and what strategies can be implemented to address any disconnects that may arise?

Leaders can measure and track the emotional connection of new employees to Customer Experience goals through regular feedback sessions, surveys, and performance evaluations. They can also observe employee behavior and engagement levels to gauge their connection. To address any disconnects, leaders can provide clear communication about the company's goals and values, offer training and development opportunities to enhance employees' understanding and skills, and create a supportive and inclusive work environment that fosters emotional connection to the organization's goals. Additionally, leaders can establish mentorship programs and recognition systems to reinforce the importance of Customer Experience goals and motivate employees to align their emotions with the company's objectives.