How can leaders effectively measure and track the emotional connection of established employees to the customer experience goals of the company, and what strategies can they implement to address any potential disconnects?

Leaders can measure and track the emotional connection of established employees to customer experience goals by conducting regular surveys, one-on-one meetings, and feedback sessions. They can also observe employee behavior and interactions with customers. To address any potential disconnects, leaders can provide training and development opportunities, create a culture of open communication, and recognize and reward employees who demonstrate a strong emotional connection to customer experience goals. Additionally, leaders can involve employees in decision-making processes and seek their input on ways to improve the customer experience.