How can companies measure the effectiveness of their training programs in enhancing employee proficiency with digital tools for improving customer experience, and what key performance indicators should be considered in evaluating success?

Companies can measure the effectiveness of their training programs by tracking metrics such as employee engagement, customer satisfaction, and overall productivity. Key performance indicators to consider in evaluating success include the adoption rate of digital tools by employees, the speed and accuracy of customer service interactions, and the impact on customer retention and loyalty. Regular feedback from employees and customers can also provide valuable insights into the effectiveness of the training programs in enhancing employee proficiency with digital tools for improving customer experience.