How can companies measure the effectiveness of their technology training programs in improving customer service, and what key performance indicators should be used to track the impact of employees' digital skills development over time?

Companies can measure the effectiveness of their technology training programs in improving customer service by tracking key performance indicators such as customer satisfaction ratings, response times to customer inquiries, and resolution rates. Additionally, monitoring employee productivity levels before and after training can provide insights into the impact of digital skills development. Companies can also analyze data on the number of repeat customers, referrals, and overall sales to assess the overall impact of technology training on customer service. Regular surveys and feedback from both customers and employees can also help gauge the success of the training programs in enhancing digital skills and improving customer service.

Keywords

technology training programs customer service key performance indicators digital skills development customer satisfaction

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