How can companies measure the effectiveness of their efforts to promote transparent internal CX communication over time, and what key indicators should they be looking for to ensure long-term success?

Companies can measure the effectiveness of their efforts to promote transparent internal CX communication over time by tracking key metrics such as employee engagement levels, customer satisfaction scores, and retention rates. They should also look for indicators such as increased collaboration among teams, reduced misunderstandings or conflicts, and improved overall communication within the organization. Long-term success can be ensured by consistently monitoring these indicators, soliciting feedback from employees and customers, and making adjustments to communication strategies as needed to maintain transparency and alignment across the organization.