How can organizations measure the effectiveness of incorporating interactive workshops and role-playing exercises into internal training programs in terms of improving employee retention and overall customer satisfaction levels?

Organizations can measure the effectiveness of incorporating interactive workshops and role-playing exercises into internal training programs by conducting pre- and post-training surveys to gauge employee engagement and satisfaction levels. They can also track employee retention rates before and after implementing the training programs to see if there is a positive impact. Additionally, organizations can gather feedback from customers to assess if there has been an improvement in overall satisfaction levels following the training initiatives. Analyzing key performance indicators such as employee turnover rates and customer feedback scores can provide valuable insights into the impact of the training programs on retention and customer satisfaction levels.