How can employers measure the effectiveness of their escalation management training program in improving employee performance and customer satisfaction levels?

Employers can measure the effectiveness of their escalation management training program by conducting pre- and post-training assessments to track improvements in employee knowledge and skills. They can also analyze key performance indicators such as resolution times, customer complaints, and feedback to gauge the impact of the training on employee performance. Additionally, employers can solicit feedback from employees and customers to gather insights on the program's effectiveness in addressing escalation issues and improving customer satisfaction levels. Regular monitoring and evaluation of these metrics will help employers determine the success of their escalation management training program in achieving its intended goals.