How can companies measure the effectiveness of their employee training programs when it comes to utilizing technology tools for enhancing customer service in a constantly evolving digital landscape?

Companies can measure the effectiveness of their employee training programs by tracking key performance indicators related to customer service, such as response times, customer satisfaction scores, and resolution rates. They can also conduct surveys or gather feedback from customers to assess the impact of the training on their experience. Additionally, companies can analyze data on employee engagement with technology tools and monitor their proficiency in using them to provide better customer service. Regular assessments and reviews of the training program's outcomes can help companies identify areas for improvement and ensure that employees are equipped to meet the demands of a constantly evolving digital landscape.