How can businesses measure the effectiveness of their digital training programs in improving employee utilization of digital tools and ultimately enhancing customer experiences?

Businesses can measure the effectiveness of their digital training programs by tracking key performance indicators such as employee engagement with the training materials, completion rates, and post-training assessments. They can also analyze data on the usage of digital tools before and after the training to measure improvements in employee utilization. Finally, businesses can gather feedback from employees and customers to assess the impact of the training on enhancing customer experiences. Regular monitoring and analysis of these metrics will help businesses evaluate the success of their digital training programs in achieving their goals.