How can companies measure the effectiveness of their training programs in developing empathy and problem-solving skills in their employees who serve as CX ambassadors?

Companies can measure the effectiveness of their training programs by conducting pre- and post-training assessments to track improvements in empathy and problem-solving skills. They can also gather feedback from employees and customers to understand how well the training is being implemented in real-world situations. Additionally, monitoring key performance indicators related to customer satisfaction, retention rates, and resolution times can provide insight into the impact of the training on CX ambassadors. Regular follow-up sessions and coaching can help reinforce the skills learned in training and ensure continuous improvement.