How can organizations measure the effectiveness of interactive workshops and team-building exercises in cultivating a customer-centric mindset among employees, and what key metrics should be considered in evaluating their impact on overall customer satisfaction and loyalty?

Organizations can measure the effectiveness of interactive workshops and team-building exercises in cultivating a customer-centric mindset among employees by conducting pre- and post-workshop surveys to assess changes in employee attitudes and behaviors. Key metrics that should be considered in evaluating their impact on overall customer satisfaction and loyalty include customer feedback and satisfaction scores, repeat business rates, and customer retention rates. Additionally, organizations can track employee engagement levels, as engaged employees are more likely to deliver exceptional customer service.