In what ways can companies measure the effectiveness of their customer-centric training programs in improving employee performance and ultimately enhancing customer satisfaction?

Companies can measure the effectiveness of their customer-centric training programs by tracking key performance indicators such as customer satisfaction scores, employee retention rates, and sales figures before and after implementing the training. They can also conduct surveys or interviews with employees to gather feedback on how the training has impacted their skills and knowledge. Additionally, companies can analyze customer feedback and complaints to see if there has been an improvement in the quality of service provided by employees who have undergone the training.