How can companies measure the effectiveness of their customer-centric training modules in ensuring that new employees understand the significance of customer experience and are equipped to contribute positively to a customer-centric culture right from the beginning of their onboarding process?

Companies can measure the effectiveness of their customer-centric training modules by conducting post-training assessments to evaluate employees' understanding of customer experience concepts. They can also track key performance indicators related to customer satisfaction, retention, and loyalty to assess the impact of the training on overall customer experience. Additionally, soliciting feedback from customers and employees on their experiences can provide valuable insights into the effectiveness of the training in fostering a customer-centric culture. Regular monitoring and evaluation of employees' behaviors and interactions with customers can help determine if the training has successfully equipped them to contribute positively to a customer-centric culture.