How can companies measure the effectiveness of their customer-centric training modules in influencing new employees' understanding and contribution to a positive customer experience culture during the onboarding process?

Companies can measure the effectiveness of their customer-centric training modules by conducting pre- and post-training assessments to gauge employees' knowledge and understanding of customer service principles. They can also track key performance indicators related to customer satisfaction, retention, and loyalty to see if there is an improvement after the training. Additionally, soliciting feedback from new employees about their experience with the training modules and observing their interactions with customers can provide valuable insights into the impact of the training on their understanding and contribution to a positive customer experience culture.