How can companies measure the effectiveness of their blended training approach incorporating technology-driven methods and in-person coaching to continuously improve their customer experience training program?

Companies can measure the effectiveness of their blended training approach by tracking key performance indicators such as customer satisfaction scores, employee engagement levels, and retention rates. They can also conduct regular assessments and surveys to gather feedback from employees and customers on the training program. Additionally, companies can analyze data from technology-driven tools to monitor employee progress and identify areas for improvement. By continuously evaluating these metrics and making adjustments based on the feedback received, companies can ensure that their customer experience training program remains effective and impactful.