How can CX ambassadors measure the effectiveness of incorporating augmented reality and virtual reality into their customer service training programs in improving employee performance and customer satisfaction levels?

CX ambassadors can measure the effectiveness of incorporating augmented reality and virtual reality into their customer service training programs by analyzing key performance indicators such as employee retention rates, customer satisfaction scores, and resolution times. They can also gather feedback from employees and customers on their experience with the new training methods. Additionally, conducting surveys and assessments before and after implementing AR and VR can provide valuable insights into the impact on employee performance and customer satisfaction levels. Regularly monitoring and tracking metrics related to customer interactions and employee proficiency in using AR and VR tools can also help in measuring the success of the training programs.