How can companies measure the effectiveness of their digital training programs in improving employee proficiency with digital tools and enhancing customer experiences?

Companies can measure the effectiveness of their digital training programs by tracking key performance indicators such as employee engagement, retention rates, and productivity levels before and after training. They can also gather feedback from employees and customers to assess the impact of the training on their proficiency with digital tools and customer experiences. Additionally, companies can use analytics tools to monitor usage of digital tools and customer satisfaction metrics to evaluate the success of their training programs.

Keywords

digital training programs employee proficiency customer experiences key performance indicators analytics tools

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