How do you measure the success of your data-driven improvements to your products and services in terms of enhancing the overall customer experience and fostering long-term customer relationships?

To measure the success of data-driven improvements, we track key metrics such as customer satisfaction scores, retention rates, and repeat purchase behavior. We also analyze customer feedback and sentiment to gauge the impact of changes on their experience. Additionally, we conduct A/B testing to compare the performance of new features against the previous version. By continuously monitoring these indicators, we can assess the effectiveness of data-driven improvements in enhancing the overall customer experience and fostering long-term relationships.