How can companies measure the effectiveness of their CX training programs in improving overall customer satisfaction and loyalty?

Companies can measure the effectiveness of their CX training programs by tracking key performance indicators such as customer satisfaction scores, net promoter scores, and customer retention rates before and after the training. They can also conduct surveys to gather feedback from customers on their experiences post-training. Additionally, companies can analyze customer interactions and feedback to see if there is an improvement in the quality of service provided. Regular monitoring and evaluation of these metrics will help companies assess the impact of their CX training programs on overall customer satisfaction and loyalty.