How can companies effectively measure the impact of their updated CX training on customer satisfaction and loyalty in today's digital era, and what key metrics should they focus on to track success?

Companies can effectively measure the impact of their updated CX training on customer satisfaction and loyalty in today's digital era by utilizing a combination of qualitative and quantitative methods. Key metrics to focus on include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), as well as monitoring customer feedback through social media, online reviews, and surveys. Additionally, companies can track customer retention rates, repeat purchase behavior, and overall customer lifetime value to gauge the success of their CX training initiatives. By continuously analyzing these metrics and adjusting training programs accordingly, companies can ensure they are delivering a positive customer experience that drives satisfaction and loyalty in the digital age.