How can companies measure the impact of their CX training programs on employee performance and customer loyalty, and what strategies can be implemented to continuously improve and iterate on these programs?

Companies can measure the impact of their CX training programs on employee performance and customer loyalty by tracking key performance indicators such as customer satisfaction scores, employee retention rates, and customer loyalty metrics. They can also conduct surveys and gather feedback from employees and customers to gauge the effectiveness of the training. To continuously improve and iterate on these programs, companies can regularly review and update the training content based on feedback and performance data, provide ongoing coaching and support to employees, and incentivize and reward employees for demonstrating desired customer service behaviors. Additionally, companies can invest in technology and tools that enable real-time monitoring and analysis of customer interactions to identify areas for improvement in the training programs.