How can companies measure the effectiveness of their efforts to attract and retain top talent with strong CX competencies, and what key performance indicators should they use to track the impact of their hiring strategies on improving overall customer satisfaction levels?

Companies can measure the effectiveness of their efforts to attract and retain top talent with strong CX competencies by tracking key performance indicators such as employee turnover rates, employee engagement scores, and customer satisfaction levels. They can also conduct regular surveys to gather feedback from both employees and customers on their experiences with the company. By analyzing these metrics, companies can determine if their hiring strategies are positively impacting overall customer satisfaction levels and adjust their approach accordingly to improve outcomes.