How can businesses measure the success of their CX strategies in relation to the feedback collected from customers, and what key metrics should they focus on to track improvements over time?

Businesses can measure the success of their CX strategies by analyzing customer feedback through surveys, reviews, and social media comments. Key metrics to focus on include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to track improvements over time. By monitoring these metrics regularly and comparing them to industry benchmarks, businesses can identify areas for improvement and make data-driven decisions to enhance their overall customer experience. Additionally, businesses can track customer retention rates, repeat purchase behavior, and customer lifetime value to gauge the long-term impact of their CX strategies.