How can organizations effectively measure the impact of CX knowledge transfer on driving innovation and improvement within different departments?

Organizations can effectively measure the impact of CX knowledge transfer on driving innovation and improvement within different departments by first establishing key performance indicators (KPIs) related to customer experience. They can then track these KPIs before and after knowledge transfer initiatives to assess any improvements. Surveys and feedback from employees and customers can also provide valuable insights into the effectiveness of knowledge transfer on driving innovation and improvement. Additionally, conducting regular reviews and assessments of departmental processes and performance can help identify any areas where CX knowledge transfer has had a positive impact.