How can companies effectively measure the impact of implementing CX engagement principles on employee satisfaction and overall workplace culture?

Companies can measure the impact of implementing CX engagement principles on employee satisfaction and workplace culture by conducting regular surveys to gather feedback from employees on their experiences. They can also track key performance indicators related to employee engagement, such as retention rates, productivity levels, and employee referrals. Additionally, companies can analyze trends in customer feedback and employee satisfaction scores to identify correlations between the two. By collecting and analyzing data consistently, companies can assess the effectiveness of their CX engagement initiatives and make adjustments as needed to improve employee satisfaction and workplace culture.