"How can companies effectively measure the success of their CX hires in terms of both competency and cultural fit, and what strategies can they implement to support ongoing growth and development within the organization?"

Companies can measure the success of their CX hires in terms of competency by setting clear performance metrics and regularly evaluating their performance against these metrics. Cultural fit can be assessed through feedback from colleagues and observing how well the hire aligns with the company values and norms. To support ongoing growth and development, companies can provide continuous training and development opportunities, mentorship programs, and regular feedback sessions to help CX hires improve their skills and align with the company culture. Additionally, creating a supportive and inclusive work environment can help CX hires feel valued and motivated to contribute to the organization's success.