How can companies effectively measure the impact of their CX awards program on overall employee morale and satisfaction, and what strategies can be implemented to address any potential negative effects on team dynamics and motivation?

Companies can effectively measure the impact of their CX awards program on employee morale and satisfaction by conducting surveys, analyzing employee feedback, and tracking key performance indicators related to engagement and retention. To address any potential negative effects on team dynamics and motivation, companies can ensure transparency and fairness in the award selection process, provide opportunities for all employees to participate and be recognized, and offer additional incentives or rewards for team collaboration and support. Regular communication, training, and support from leadership can also help maintain a positive and inclusive work environment.