How can companies measure the impact of their CX ambassadors' training and utilization of customer feedback on overall customer satisfaction levels?

Companies can measure the impact of their CX ambassadors' training and utilization of customer feedback on overall customer satisfaction levels by tracking key performance indicators such as Net Promoter Score, customer retention rates, and customer feedback scores. They can also conduct surveys and gather feedback directly from customers to assess their satisfaction levels before and after the implementation of the training program. Additionally, companies can analyze customer interactions and complaints to see if there has been an improvement in the quality of service provided by CX ambassadors. Regular monitoring and analysis of these metrics can help companies gauge the effectiveness of their training programs and the impact on overall customer satisfaction levels.