How can a company measure the impact of their CX Ambassadors on customer satisfaction and loyalty, and what metrics or tools can be used to track their performance in delivering a positive customer experience?

A company can measure the impact of their CX Ambassadors on customer satisfaction and loyalty by tracking key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). They can also utilize tools like customer feedback surveys, social media monitoring, and customer journey mapping to gather insights on the effectiveness of their CX Ambassadors in delivering a positive customer experience. Additionally, analyzing customer retention rates, repeat purchases, and referral rates can provide valuable data on the long-term impact of CX Ambassadors on customer loyalty.