How can companies measure the impact of their CX ambassadors on customer satisfaction and loyalty, and what strategies can they implement to continuously improve and enhance their performance?

Companies can measure the impact of their CX ambassadors on customer satisfaction and loyalty by tracking key metrics such as Net Promoter Score, customer feedback, and retention rates. They can also conduct surveys and focus groups to gather more in-depth insights. To continuously improve and enhance their performance, companies can provide ongoing training and development for their CX ambassadors, implement regular performance evaluations, and encourage open communication and collaboration among team members to share best practices and learn from each other. Additionally, companies can invest in technology and tools that help streamline processes and improve the overall customer experience.