How can companies measure the success and impact of their CX ambassadors' enhanced emotional intelligence skills on customer relationships, and what strategies can be implemented to continuously improve and develop these skills over time?

Companies can measure the success and impact of their CX ambassadors' enhanced emotional intelligence skills on customer relationships by tracking key performance indicators such as customer satisfaction scores, repeat business rates, and customer loyalty metrics. To continuously improve and develop these skills over time, companies can implement regular training and development programs focused on emotional intelligence, provide opportunities for ambassadors to receive feedback and coaching, encourage ambassadors to actively listen and empathize with customers, and create a supportive and inclusive work environment that values emotional intelligence.

Keywords

customer relationships emotional intelligence skills measurement improvement strategies training programs

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